Frequently Asked Questions
Are the products offered completely authentic?
We categorically guarantee the 100% authenticity of every piece presented on our platform. All collections are dispatched directly from the official brand warehouse in South Africa, ensuring flawless provenance and impeccable craftsmanship.
What payment methods are supported?
For your convenience and absolute security, our boutique accepts Credit Card. All financial transactions are processed through highly encrypted, PCI-compliant gateways to ensure complete fund safety and privacy.
How much does delivery cost?
We are pleased to provide complimentary, fully insured delivery on all orders exceeding a total valuation of R1000. Any acquisitions falling below this designated threshold will incur a standard flat-rate logistics fee of R180.
How long does domestic shipping take?
For our esteemed patrons residing within South Africa, standard delivery requires an estimated 5 to 6 business days. This timeframe comprehensively covers our rigorous pre-shipment quality assurance and transit via premium local couriers.
Do you offer international shipping services?
Yes. While our administrative operations are firmly anchored at West Street 303 within Sandton, we maintain the logistical infrastructure to deliver our luxury collections globally to your international residence.
What is your return policy?
We extend a dignified 30-day, no-reason return or exchange privilege to all our clientele. This evaluation period commences on the precise date your parcel is officially recorded as delivered by the courier.
Who is responsible for return shipping costs?
To ensure a seamless and uncompromised luxury experience, Champion South Africa Store completely covers all return shipping costs. You will not incur any transit deductions or handling fees when returning a parcel to our designated regional facilities.
What are the conditions for returning an item?
Returned merchandise must arrive in immaculate, unaltered condition. Items must retain all original protective packaging, presentation boxes, and authenticity tags. We cannot accept returns exhibiting artificial damage, unauthorised alterations, or obvious signs of wear.
How quickly are refunds processed?
Upon the safe arrival and successful quality inspection of your returned merchandise, our financial desk approves and executes refunds within 1 to 2 business days. The funds are remitted directly to your original payment channel.
What should I do if my order arrives damaged?
Your investment is fully insured against any logistical anomalies. Should your item arrive with transit damage, incorrect specifications, or missing components, please contact our client relations team immediately at [email protected] so we may expedite a complimentary priority replacement.
